Our Process

Our Process

How We Build.

Seven Steps · Start to Handoff

Honest pacing. No surprises. The wait is the product.

Seven Steps · Start to Handoff

A custom home is a long project.
The process is the promise.

01
The First Call

Charles answers personally.

The first conversation is an education. Lots of what a custom build actually entails gets covered here. If Cloke is not the right fit for what you are picturing, Charles will tell you on that first call.

Qualifying phone call
02
The Property Visit

Charles walks your lot.

Charles personally walks any qualified lot owner’s property. He reviews the terrain, the access, the utility runs, and any shoreline considerations. He listens to what you are picturing, and advises during the architectural drawing phase to ensure the most accurate and realistic quote during budgeting.

No charge · no quote before the walkthrough
03
Blueprints

Architect-drawn plans for your site.

Once we move forward, plans are drawn to match the lot, the vision, and the realities of building at the Lake. This step takes time because it is the foundation everything else rests on.

Typically 3–4 weeks
04
The Itemized Estimate

A number that holds.

Every component of your house gets priced out and itemized. Foundation conditions, driveway access, utility runs, shoreline work, material allowances — the things that move a build’s cost later are all accounted for up front.

Typically 3–4 weeks · cost-plus, fully itemized
05
The Build

Soup to nuts. Charles on site consistently.

From permits and infrastructure through walk-in-ready. Charles is on the jobsite consistently. He is physically present for the foundation pour, the truss raise, and every critical inspection. You have his cell number. You reach him directly — even at 9 or 10 at night if something urgent comes up.

Timeline varies by scope · typically 6–18 months
06
Handoff

Keys, paperwork, accounts, and a clean punch list.

All accounts — sewer, power, propane, water — get transferred to your name. Paperwork is in order. Walk-throughs and any remaining punch items are cleared. Charles stays reachable; he is typically the first call even for small updates after move-in.

Full handoff package · clean documentation
07
After the Build

The relationship continues.

Charles takes the call years later about a vendor connection, a small update, or a question about the home. He connects past clients with subs for maintenance and future projects. We stand behind what we build.

Post-handoff service · ongoing
Black-and-white photograph of a MANITEX 1770 crane setting roof trusses on a Cloke Custom Homes mid-build at the Lake of the Ozarks
What You Can Count On

A Cloke build stands behind itself.

We build to a standard that lets Charles stay in relationship with his clients for years after handoff. If something isn’t right, he takes the call. If a vendor connection is needed, he makes the introduction. The craftsmanship is what keeps those calls rare. When they do come, Charles picks up.

Designed to Inspire. Built to Admire.

What We Do Not Do

A short list, on purpose.

  • No quotes before the walkthrough. We will not price a build we have not stood on.
  • No published markup percentages. Cost-plus is transparent by line item, not by averaged claim.
  • No cutting corners on hidden items. Insulation, waterproofing, structural connections — the things behind the walls are not where we compete on price.
  • No owner-absent builds. Charles is on your site when it matters. Not a rotating project manager.
  • The Right Fit Matters. If a client’s vision, timeline, or expectations aren’t a good fit, Charles is upfront about it from the very first conversation. Honest communication early in the process helps everyone move forward with confidence and realistic expectations.
Step One

Every project starts with a conversation.

Book a time for Charles to walk your lot. No charge. Qualifying phone call first. Everything else follows from that conversation.